Streamlining Communication in the Digital Age: Rethinking Emails Through a Lean Lens
As quality improvement practitioners, we've been discussing "lean" and Six Sigma in manufacturing and service processes for quite some time now. However, as our world and communications become increasingly digitized, it's imperative to assess whether our communication methods align with lean principles. This post specifically addresses emails. I've devoted considerable thought to how work-related emails or text messages can support efficient and effective communication. Through this contemplation, I've distilled a simple and easy-to-remember rule: If you wouldn't mail it, don't email it! This rule underscores the fundamental purpose of emails and text messages: one-way, asynchronous communication. Before hitting send on an email, it's essential to ask yourself: if email or text messaging weren't available, would I resort to sending this via mail? A lot of times, the answer is yes. For instance, when disseminating information to employees abou...